Privacy Policy

Green Turtle Cloud Bookkeeping Inc. (“we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1 Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and business address

• Business information: business name, type of business, and industry

• Financial information: bank statements, receipts, invoices, and other financial documents necessary to provide our bookkeeping services

• Website usage data: pages visited, referring website, browser and device type, and general location at the country level (collected in anonymized form via our privacy-focused analytics tool — see Section 7)

• Communication records: emails, messages submitted through our contact form, and other correspondence

2 How We Collect Information

We collect personal information through:

• Our website contact form

• Email, phone, and video call communications

• Client onboarding processes

• Cloud accounting platforms (Xero, QuickBooks Online) used to deliver our services

• Cookieless website analytics

3 How We Use Your Information

We use your personal information to:

• Provide bookkeeping, payroll, and tax compliance services

• Communicate with you about our services and your account

• Respond to inquiries and requests submitted through our website

• Send relevant updates about tax deadlines, regulatory changes, or service updates

• Improve our website and services

• Comply with legal and regulatory obligations

4 Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Cloud accounting providers: Xero and/or QuickBooks Online, as necessary to deliver our services

• Government authorities: Canada Revenue Agency (CRA) and provincial tax authorities, as required for tax filings and compliance

• Service providers: trusted third-party tools used to operate our business (e.g., email, scheduling, document storage), who are bound by confidentiality obligations

• Legal requirements: when required by law, court order, or governmental regulation

5 Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Use of encrypted, cloud-based accounting platforms

• Secure document storage and transfer

• Access controls limited to authorized personnel

• Regular review of security practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records are retained in accordance with CRA requirements (typically a minimum of 6 years). When information is no longer needed, it is securely deleted or anonymized.

7 Cookies and Analytics

Our website does not use tracking cookies. We use Umami, a privacy-focused analytics tool, to understand how visitors use our site. Umami does not use cookies, does not collect personally identifiable information, and does not track visitors across other websites. It records anonymized data such as pages visited, referring website, browser and device type, and country of origin. Because no personal information is collected, no cookie consent banner is required.

Your light or dark display preference is saved in your browser’s local storage so the site remembers it on your next visit. This preference stays on your device and is never transmitted to us. You can clear it at any time through your browser settings.

8 Your Rights

Under PIPA and PIPEDA, you have the right to:

• Access your personal information that we hold

• Request correction of inaccurate or incomplete information

• Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)

• File a complaint with the Office of the Information and Privacy Commissioner of British Columbia or the Privacy Commissioner of Canada

9 Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11 Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@greenturtle.online

• Phone: 604-367-8731

• Location: British Columbia, Canada